Experience
What do I bring to product teams?
Agile Product Management
I manage the full Agile lifecycle: backlog prioritization, sprint planning, user story writing, stakeholder alignment, and release management. I translate business needs into an actionable roadmap that teams can build, test, and ship.
Cross-Functional Leadership
I connect teams that don't always speak the same language — Support and Product, Clinical and Engineering, Compliance and User Experience —ensuring alignment without sacrificing quality or speed.
0→1 Product Launcher
I've taken FDA-approved products from concept to commercial launch — managing clinical trials, integrating with health systems, and executing compliant rollouts with optimized onboarding that gets products into users' hands.
Infrastructure & Systems Builder
I build scalable foundations that enable teams to grow — from knowledge bases and CRM integrations to API architectures connecting major health systems and data analytics platforms that drive decisions.
Support & Operations Scaler
From integrating CRMs with mobile apps to creating product demos and building self-service resources that reduce repeat inquiries, I create operations that support growth while keeping users happy.
User Insights Translator
I turn what users say into what products need—turning support tickets into roadmap priorities, patient interviews into feature requirements, and engagement data into UX improvements that drive satisfaction and retention.
Work History
Where did I gain my experience?
Product Support Agent
Delivered multi-channel support for 30,000 users, resolving product, integration, and billing inquiries.
@ Demandforce, Inc (2015 - 2016)
Product Insight Specialist
Bridged Support & Product teams, turning user insights & product issues into roadmap priorities.
@ Demandforce, Inc (2016 - 2017)
05
01
Product Manager
Led product strategy and execution, managing entire product platform across mobile and web.
02
Associate Product Manager
Managed mobile app & clinical dashboard feature development.
03
Product Support Specialist
Built foundation for scalable support operations & led user feedback cycle + mobile QA testing.
04
@ Better Therapeutics (2021 - 2024)
@ Better Therapeutics (2019 - 2021)
@ Better Therapeutics (2017 - 2019)